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Updates on COVID-19

December 16, 2020

Rutter’s follows the guidance of our state and federal health officials. Per the Governor’s order, everyone entering the store must wear a face covering, unless exempt. Rutter’s has signage reminding customers to wear a mask, maintain social distancing, and utilize hand cleaning stations. We also offer customers a face covering in the event they enter without one. There are, however, exceptions to the mask mandate for customers who have a health concern that does not allow them to wear a face covering. By law, we cannot require them to disclose their health concern to us, and it actually can be illegal to deny a sale to a person not wearing a mask under health privacy laws. Rutter’s has received confirmation from the PA Department of Health that our procedures and signage for mask enforcement are in compliance with the law. Thank you for your continued cooperation as we navigate these times together.

June 25, 2020

We are pleased to announce that with nearly all of Pennsylvania’s counties going into the “Green Phase” of reopening, as well as Maryland and West Virginia implementing reopening plans, the following changes are being made to our store policies related to COVID-19.

Any store in a “Green Phase” county in Pennsylvania, Maryland, and West Virginia, is now able to allow:

  • Refills for coffee and fountain drinks
  • Video Gaming rooms to reopen with new safety precaution in place, where available
  • Seating inside with limited capacity

As we carry on fighting the COVID-19 pandemic, we ask that you continue to follow health and safety guidelines posted at our stores.

April 22, 2020

The health and safety of our customers and employees is our top priority, which is a balance we are working to attain. Putting one of our employees in a possible confrontation with a customer in stressful times is not a good solution to this problem. We also understand that customers need time to purchase, or make, face-coverings to comply. In addition, we recognize that customers from out of state (particularly truckers providing our vital supply chain) may not be carrying a face-covering. Denying those people access to our facilities to complete their travels, such as a restroom, is a health and safety issue, as well.

Our signage outlining the rules for customers to follow is very prominent in our stores. In this situation, the responsibility to wear a face-covering is also on the customer. We are in process of acquiring masks to make available for sale so it’s easier for customers to be compliant.  Access to face coverings is still in short supply and long lead times.

Further, there are medical reasons why individuals cannot wear a mask and the Department of Health has ordered that those individuals cannot be forced to wear a mask or questioned on about their medical condition. Please understand that we value the health and privacy of all of our customers and we will follow Department of Health guidance on serving customers. Our employees are also granted various legal rights for electing to not wear a mask.  If they are exempt, we hope customers will respect their rights too.

In the meantime, please know we are doing our best with all safety and legal factors being weighed. Conflicting or confusing rules and regulations do not make this easy for anyone.  This is an imperfect world with imperfect solutions.  Trust we will continue to work with everyone to try to keep calm heads and stress levels down.

For your information, below are just some of the changes we’ve quickly made to adapt to the ever-changing environment:

  • All employees are required to wear a face-covering (some legal exceptions)
  • Provided face-coverings and gloves for all employees
  • All vendors supplying our stores are required to wear a face-covering
  • All customers are required to wear a face-covering
  • Multi-lingual messaging about social distancing and face-coverings via:
    • In-store signage (front doors and other high-visibility areas)
    • Digital signage
    • Pump screen signage
    • Speaker system messaging
  • Installation of plexiglass at the checkout counter
  • All open registers are spaced 6ft apart
  • Floor stickers to promote social distancing of 6ft amongst customers
  • Closed our dining and gaming facilities
  • Increased cleaning regimen with utilization of CDC approved disinfectant for COVID

Thank you for your assistance and support as we navigate these unknown waters together.  We have great people and ask everyone to wear a mask out of respect for the health and safety of our customers and those serving our communities during this difficult time.

April 19, 2020

During these difficult times, we want you to know that our stores continue to stay open and that we’re here to help support our communities. Recently, Pennsylvania and Maryland have released directives related to COVID-19. To comply with these directives, all customers (except those exempted) will now be required to wear a face covering while shopping our stores. Our employees will also be required to wear face coverings, unless specifically exempted by law.

We are also taking further action to protect higher-risk members of our communities, by reserving one hour every Sunday from 2:00 – 3:00 p.m. as designated shopping time for those higher-risk customers. This new program will go into effect at all 77 of our locations in Pennsylvania and Maryland, beginning Sunday, April 19th at 8pm.

While our store employees will not be checking IDs, or requiring documentation from customers during this reserved shopping period, we ask that community members respect this reserved time.

We appreciate your understanding and look forward to continue serving you, as we get through this tough time together.

Thank you for your continued support of our business and our great team members!

March 23, 2020

Dear Rutter’s Customers:

As things continue to change regarding coronavirus (COVID-19), we felt it would be helpful to update you on what we’re doing at Rutter’s during this national crisis.

With our Stores and Dairy having both been defined as critical food and fuel infrastructures, our team continues to do our best to stay open and provide important services to all those in need.  In staying open, we want to make sure that the hard work and sacrifice of our great team members on the frontline does not go unnoticed. Therefore, we are going to offer enhanced employee benefits to qualified employees to help them get through the crisis.

Beginning March 25th, 2020, we will be giving all team members a temporary $2 per hour wage increase. Qualified team members include all hourly field store employees, including our field and maintenance technicians. Our salaried restaurant and store managers will receive a temporary $100 weekly bonus.

We will be offering emergency paid sick leave and extended family and medical emergency leave to our Dairy employees in accordance with the Coronavirus Relief Act, which applies to companies with fewer than 500 employees.  Although our Store operations contain over 500 employees, we have elected to provide 80 hours of paid time off, as of April 2nd, 2020, for any qualified employee who:

  • Has been advised by a health care provider to self-quarantine due to COVID-19
  • Is experiencing symptoms of COVID-19 and is seeking a medical diagnosis

Employee qualification for these benefits was communicated to all Rutter’s employees today.

Also, due to the uncertainty brought about by this virus, we do not have a timeframe for when these benefits will come to an end. However, we pledge to give all qualified employees at least one-week notice before they are ended. Our firm commitment to our great employees has not, and will not waiver, during difficult times.

We still advise all team members to take extra precautions and ask them to stay home if they are ill or need to take care of a family member. Our corporate team continues to be in contact with the appropriate authorities on best practices in managing our stores to contain the virus.

Again, we want to thank our great customers and communities we serve for your continued support. We send thoughts and well wishes to all, as we continue to navigate during this difficult time. Should you have any questions, please don’t hesitate to call our customer care line at 1(800) 964-5735.


Scott Hartman

President & CEO

March 18, 2020

Dear Rutter’s Customers:

Today, our great country is faced with the many challenges brought about by the spread of the coronavirus (COVID-19). Please know that the safety of our customers and employees is our top priority.  Our family has been in the food industry for 273 years and weathered many storms with the our amazing team. 

Because our Stores and Dairy have both been defined as critical food and fuel infrastructures, our team will proudly do our best to stay open and provide important services.  We are in constant communication with our stores to evaluate the impact of the virus in all of our communities, so that we can continue to operate safely and effectively. The Rutter’s team and our dedicated suppliers take this responsibility very seriously.

Please know that we have a firm commitment to the health and safety of our customers and team members, who are the heart and soul of our family business. These great employees are responsible for continuing to enact our stringent safety standards by cleaning high touch surfaces, such as: food kiosks, fuel pumps, door handles, credit card machines, ATMs and cash registers. To further help combat the virus, we have installed additional hand sanitizer stations throughout our stores for employee and customer use.

We are advising all team members to take extra precautions and asking them to stay home if they are ill or need to take care of a family member. We also understand that the U.S. Senate has approved additional sick and family leave requirements for certain employers which is headed to the President’s desk for signature. We expect in the coming days we will be better able to understand the best possible options we can extend to our employees and their families. 

Furthermore, we have been following guidance of various local, state and national officials on how to continue appropriately managing our businesses during this period. As an example, we have closed our restaurant seating areas to comply with the current directives. Please understand that our businesses will continue to adapt to any change in directives.

Our customers and the communities we serve, are our biggest supporters and we thank all of you, along with our team members, for your continued support. We send thoughts and well wishes to all, as we continue to navigate during this difficult time. Should you have any questions, please don’t hesitate to call our customer care line at 1(800) 964-5735.


Scott Hartman
President & CEO