March 23, 2020
Dear Rutter’s Customers:
As things continue to change regarding coronavirus (COVID-19), we felt it would be helpful to update you on what we’re doing at Rutter’s during this national crisis.
With our Stores and Dairy having both been defined as critical food and fuel infrastructures, our team continues to do our best to stay open and provide important services to all those in need. In staying open, we want to make sure that the hard work and sacrifice of our great team members on the frontline does not go unnoticed. Therefore, we are going to offer enhanced employee benefits to qualified employees to help them get through the crisis.
Beginning March 25th, 2020, we will be giving all team members a temporary $2 per hour wage increase. Qualified team members include all hourly field store employees, including our field and maintenance technicians. Our salaried restaurant and store managers will receive a temporary $100 weekly bonus.
We will be offering emergency paid sick leave and extended family and medical emergency leave to our Dairy employees in accordance with the Coronavirus Relief Act, which applies to companies with fewer than 500 employees. Although our Store operations contain over 500 employees, we have elected to provide 80 hours of paid time off, as of April 2nd, 2020, for any qualified employee who:
- Has been advised by a health care provider to self-quarantine due to COVID-19
- Is experiencing symptoms of COVID-19 and is seeking a medical diagnosis
Employee qualification for these benefits was communicated to all Rutter’s employees today.
Also, due to the uncertainty brought about by this virus, we do not have a timeframe for when these benefits will come to an end. However, we pledge to give all qualified employees at least one-week notice before they are ended. Our firm commitment to our great employees has not, and will not waiver, during difficult times.
We still advise all team members to take extra precautions and ask them to stay home if they are ill or need to take care of a family member. Our corporate team continues to be in contact with the appropriate authorities on best practices in managing our stores to contain the virus.
Again, we want to thank our great customers and communities we serve for your continued support. We send thoughts and well wishes to all, as we continue to navigate during this difficult time. Should you have any questions, please don’t hesitate to call our customer care line at 1(800) 964-5735.
President & CEO