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Frequently Asked Questions

General

How can I get my discount if I forgot my card?

If you are a Rutter’s VIP, simply enter your phone number and 4-digit PIN in-store or at the pump. Any eligible discount will be applied!

How do I add a card to my account?

Give us a call at 1-800-964-5735 or send us a message under the contact us link, and we will help you out. A customer service representative is available Monday through Friday from 8AM –4:30PM EST.

Do my points expire?

Points expire after 60 days.

How do I replace a lost card?

Pick up a new card at any Rutter’s location. Give us a call at 1-800-964-5735 or send us a message under the contact us link, and we will help you out. A customer service representative is availableMonday through Friday from 8AM –4:30PM EST.

How do I update my information?

Login to your account and click “edit account”. If you are still in need of some help, give us a call at 1-800-964-5735 or send us a message under the contact us link, and we will help you out. A customer service representative is available Monday through Friday from 8AM –4:30PM EST.

Why does the card showing on my account not match my physical card?

Looks like you have two cards! No worries, we can merge your account! Give us a call at 1-800-964-5735 or send us a message under the contact us link, and we will help you out. A customer service representative is available Monday through Friday from 8AM –4:30PM EST.

I can’t login to my account anymore with my old information. What do I do?

We have upgraded our program! Simply click the “forgot password” button on the log in screen, follow the steps and start saving!

FUEL

Will TOP TIER prevent all fuel related problems?

No, TOP TIER will not address every fuel related issue. Such a requirement would not be possible.

What makes fuel TOP TIER?

TOP TIER is a fuel performance standard written by auto manufacturers to assist in keeping the engine cleaner, thus resulting in improved customer experience. Since auto companies are not able to dictate fuel regulations or fuel standards, the TOP TIER logo serves as an indication of a station where the fuel marketer is supportive and offers the vehicle manufacturers’ request for higher standards in fuel. The ultimate goal of the program is satisfaction of our common customer – the vehicle owner.

Is TOP TIER only for premium gasoline?

Premium describes a grade of fuel intended for use in performance engines with higher compression ratios, which may be damaged when using lower octane grade fuel. TOP TIER™ fuel marketers, like Rutter’s, are required to use TOP TIER™ for all for all octane grades of gasoline sold at their stations. TOP TIER is a standard in fuel many automakers feel is necessary for acceptable engine cleanliness performance for all vehicles, regardless of octane requirements. All engines will benefit from a higher standard in cleanliness resulting in a vehicle performing as intended: noticeable in longevity, reduced down time, minimized emissions, and higher customer satisfaction.

I see the same delivery truck stop at TOP TIER and other stations. How can they deliver two types of fuel on the same run?

Fuel delivery trucks usually have separate compartments allowing them to carry different fuels on the same load to various customers.

How do I know the station really has fuel meeting the TOP TIER performance standards?

Retail outlets enrolled in the TOP TIER program are contractually committed to selling fuel that meets the TOP TIER standard. This means they are supplying fuel that contains an approved additive at the right concentration that does not contain other additives known to harm engines. In addition, TOP TIER licensed retailers are monitored for quality through unannounced random auditing. Please note that stations can enroll in the gasoline and diesel program separately, so look for the gasoline or diesel logo.

What if my owner's manual does not recommend TOP TIER fuel?

TOP TIER is a higher standard of fuel which can benefit all engines so you can feel confident using it in any vehicle. Please read for your owner’s manual to determine which grade your vehicle can use.

What about other convenience stores?

Some convenience stores do sell fuel brands that are TOP TIER licensed and meet the stringent TOP TIER specifications. You can find the list of TOP TIER gasoline on toptiergas.com. If the brand of gasoline or diesel on the signage or the dispensing pump is not on our brand list, the fuel is not licensed to be TOP TIER.

What’s the difference between Rutter’s and non-TOP TIER *competitors* fuel?

Fuels with lower-quality additive packages can build up deposits on fuel injectors and on intake valves. Others can build up deposits in combustion chambers and may lead to intake valve sticking. These lower levels of additives can have negative impacts on engine performance and vehicle responsiveness.

How do I find a station near me?

Rutter’s offers a store locator on both our website and our app.

How do I find specific station details?

Using our store locator, you can see the store number, address, and phone number. If you click on a specific store, it will give you the price of fuel and all of the store features.

Why does having a cleaner engine get me better gas mileage?

Having a cleaner engine is important because as residue builds up over time, it negatively impacts the fuel economy of your vehicle. Additionally, deposit buildup on intake valves and fuel injectors impacts your vehicle’s engine responsiveness and performance.

Does Rutter’s have TOP TIER diesel?

Rutter’s currently only offer Top Tier gasoline.

Are all of Rutter’s stores TOP TIER certified for gasoline?

As a requirement of becoming TOP Tier certified, all stations in the chain must meet the TOP TIER additive standards for gasoline.

How many times do I need to use TOP TIER gas, to see the benefits?

Because each vehicle is different, we cannot provide you with that information. However, to see the best results, it is recommended you only fill with TOP TIER gasoline.